Deployment readiness
One controlled path from the Sprinklr API node to a verified AHD patient-support response and a safe human handoff.
Sprinklr
Medrics
OpenAI
Handoff
POST/v1/ahd/chat
- message
- Current user message supplied by Sprinklr
- conversation_history
- Previous turns owned and sent by Sprinklr
- answer → medrics_answer
- The only response value displayed when handoff is false
- handoff → human branch
- Boolean signal that activates the AHD support queue
- Monitoring
- OpenAI abuse monitoring is enabled for this project
Stateless gatewayEvery request is independent
Server-side credentialsKeys stay inside Medrics-controlled services
No message body loggingOperational logs exclude conversation content
Implementation flow
Sprinklr owns the conversation and routing. Medrics validates the request, retrieves approved AHD knowledge, and returns a stable decision object.
User messageArrives in the active Sprinklr conversation.
API nodeSends the message and prior context.
Medrics gatewayAuthenticates, validates, and invokes the model.
DecisionReturns answer and handoff fields.
Dialogue branchReplies or transfers to an AHD agent.